Job Description: **REPORTING RELATIONSHIPS/SUPERVISORY RESPONSIBILITIES**
Reports to the Mission Control Center Supervisor. Coordinates with the ServiceNow – Oversight
team as well as other ServiceNow stakeholders.
**POSITION SUMMARY**
Responsible for the management and upkeep of the ServiceNow platform. Completes upgrades,
implementations, and customizations to the platform as necessary while following ServiceNow
best practices to maintain the integrity of the platform. Takes part in weekly Change and Problem
Management processes/meetings as needed.
**ACCOUNTABILITIES**
\\*All duties listed below are essential unless noted otherwise\\*
1\\. Align ServiceNow platform capabilities to business strategy and ServiceNow roadmap.
2\\. Develop, test, and implement new capabilities on the ServiceNow platform.
3\\. Assist with ServiceNow upgrades, determining actions for skipped changes, and create/run
tests.
4\\. Application integrations using APIs, web services, scripts, transform maps, etc.
5\\. Assists end users by informing/educating them on proper use of ServiceNow.
6\\. Create and maintain comprehensive technical documentation, including system
configurations, workflows, and customizations.
7\\. Takes part in on call rotation for 24/7 coverage.
8\\. Attends regular customer and team department meetings as scheduled.
9\\. Maintains current knowledge of ServiceNow products/best practices.
10\\. Other duties as assigned.
This position can be worked remote.
**Job Requirements:** **REQUIRED QUALIFICATIONS**
**Education**: High School Diploma
**Skills**: General familiarity with ServiceNow platform, JavaScript familiarity. Familiarity with general
relational database concepts. Knowledge of system analysis, design, and support in addition to
various network, communication, and system platforms. Task management and problem\\-solving
skills expected. Excellent interpersonal and communication skills for effective collaboration with
management, co\\-workers, and stakeholders. Must be able to understand directions, communicate
and respond to inquires; requires effective self\\-motivation and interpersonal skills. Must be able to
input and retrieve information from computer.
**Years of Experience**: 0\\-2 years of experience.
**License**: N/A
**Certification**: N/A
**PREFERRED QUALIFICATIONS**
**Education**: Experience in information technology or related field.
**Skills**: Advanced knowledge of JavaScript/GlideScript. Familiarity with ITSM/ITIL/ITOM processes
and best practices, particularly with Problem Management, Change Management, Service Catalog,
and the overall administration of these modules. Familiarity with CMDB and CSDM. Experience
with Workflow Editor, Flow Designer, Integration Hub, and App Engine Studio.
**Years of Experience**: 2\\-4\\+ years of experience.
**License**: N/A
**Certification**: ServiceNow Certified System Administrator (CSA)
**WORKING CONDITIONS**
**Personal Protective Equipment:** N/A
**Physical Demands:** Must be able to move about facilities and between workstations. Must be able
to occasionally move, lift, and/or carry medium weight objects and materials.
Salary Range: $37,440 \\- $102,856
We offer a competitive benefits package with coverage effective day one of employment which includes medical, dental, vision, company paid life insurance, paid time off, a 401k retirement plan, an employee assistance program and other voluntary coverage options and employee discounts.
*The above list of accountabilities is intended to describe the general nature and level of work performed by the incumbent; it should not be considered exhaustive.*
*ProMedica is a mission\\-based, not\\-for\\-profit integrated healthcare organizational headquartered in Toledo, Ohio. For more information, please visit* *www.promedica.org/about\\-promedica*
*Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. In compliance with the Americans with Disabilities Act Amendment Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a job with ProMedica, please contact* *employment@promedica.org*
*Equal Opportunity Employer/Drug\\-Free Workplace*